Having heard horror stories from friends about their experiences with IDs, as new homeowners we were quite apprehensive when embarking on the journey to select one ourselves. After meeting 2-3 different IDs, we still felt quite discouraged as the requirements we had in mind seemed to be unrealistic to them. However, at our first meeting with Irvin, we immediately connected with her. We finally realised that what was most important to us was not just the aesthetic.

Before we even started discussions on the design, Irvin made the effort to understand our lifestyle and preferences. We were able to share our feedback and opinions with her candidly as she is very receptive and takes them seriously. The Covid-19 measures kept changing during the renovation period but she managed to keep the project within schedule even though we had to slot in some unexpected minor repairs at the same time. She was frequently on-site to monitor and inspect the progress and updated us with lots of pictures and videos. Even when we encountered some issues outside of her scope, Irvin was able to come up with solutions for us.

I was initially skeptical about the finishing of the carpentry works due to the unique design but the workmanship of their contractors/vendors turned out to be much better than I expected. Even after I signed of on the handover, Irvin got her carpenter to change some hinges as she wasn’t satisfied with the existing ones. From what I observed, the contractors and vendors they used are really experienced and Irvin would ensure the workmanship is up to her standard before handover.

Price wise they are definitely above average but the value they add is much more than that. Overall the fact that Irvin was easy to work with made the whole renovation process enjoyable and stress-free for us. Would definitely engage Irvin again if I wish to do something for the kids’ room in a few years.

She has also been a flexible person to work with. Her priority is for the space to be functional, and while she would have her own opinions, she also gave us room to consider all different perspectives (including hers) before deciding on what we really wanted for ourselves. She was respectful of our differences in lifestyles and also tried her best to help us future-proof our home for changes that we may want to make in the future, such as avoiding too much built-in storage in our living area and
smaller bedrooms, so that we have the possibility of changing the configuration in the future.

She also took responsibility in making sure certain errors were rectified, and was thorough in her regular updates to us. She made sure necessary precautions were done – such as ensuring our door was wrapped right from the get-go and that we had adequate floor protection after our tiling was completed. We also really appreciated her commitment to our project throughout the process despite having multiple on-going projects on her end. We also felt that the scheduling was well done – she did not overpromise, and managed our expectations well.

Overall, despite the ongoing COVID-19 pandemic, we are thankful that our home renovation journey has been relatively uneventful. Settling into our beautiful and extremely functional home has been really satisfying as well. Credit must be given to Irvin for making this possible!

She is very meticulous to details, able to grasp many of the ideas and concepts I had in mind (I am quite particular about many things and quite OCD). She was able to suggest appropriate changes and alternatives which are still in line with my original concepts and overcome some of the limitations that my original concept had, such as space limitations or practicality.

Irvin is very knowledgeable and experienced, often able to propose innovative ideas which suited our needs and preferences. Throughout the conceptualization she always respected our ideas and did not attempt to stray away from them based on her own opinions.
During the renovation phase, Irvin always made sure that I get constant updates on the progress and the communication between her and contractors. She gave advance notice on potential delays and also tried her best to over-deliver in terms of deadlines and quality. She even helped to manage the neighbours who came to our house to complain about the dust and noises due to renovation.

Despite delays due to COVID, the renovation was only delayed very slightly.
The company managed to get manpower from other sources and made tremendous effort to complete the project as early as possible.
Overall a great experience with the company and Irvin despite the service and products slightly on the premium side but you pay for what you get. The project management was pretty smooth and gave us peace of mind so that we could focus on our work and wedding planning. I would definitely recommend Irvin especially if you are not entirely sure about how to go about the whole renovation process.

Irvin is super responsive, and responsible beyond words. She handled the entire project as if it was her own house that she is renovating. She was at the site almost every other day to make sure the works went on smoothly and provided us with updates on the progress of the renovation.

We had to go through a few major changes and Irvin was very patient and tried as much as possible to accommodate these changes. But having said that, she is also not afraid to stand by her views when she feels that some ideas that we proposed are not feasible or are aesthetically not pleasing and not able to blend into our overall theme. Even after handing over the house, she continues to maintain contact and as we went around looking for accessories to beautify the house, she also readily offers her professional advice via WhatsApp.

I can see Irvin’s passion in this industry and her professionalism. It has really been our blessing to have met her and entrusted our renovation works to AOIS and more importantly to Irvin. Thank you for the great job done!

She attends to every single details of the entire design & renovation journey, and made it hassle-free for us as she coordinated with all parties to ensure seamless execution and completion of project.

She is also very knowledgeable, and offer tips in various aspects, including lighting, wifi and other electronic appliances. In addition,